Tillbaka
   
 

Service Delivery Manager

Fujitsu is characterized by the work of continuous IT improvements, new projects and challenges. We work in partnership with our customers to gain a deep understanding of their organization and together create a technology strategy to support transformation, drive operational efficiency and reduce cost.

At Fujitsu we work in an international environment where we set long-term goals in delivering real quality solutions for our customers.

What you’ll do

As Service Delivery Manager your main responsibility will be to ensure that all contracted services in a customer account are delivered profitably and meet customer expectations. You act as a single point of contact for the customer, building strong relationship with the customer’s operational IT contact and represent the customer’s interest and concerns internally to match expectations with delivered services.

In addition to customer service, you are responsible for delivering against the agreed forecast of the engagement P&L and actively work with Service Owners to improve productivity and overall effectiveness to achieve ongoing performance improvements. You will lead a cohesive virtual team of all Fujitsu service delivery resources and external partners to deliver as “one service team” to the customer, ensuring services are correctly scoped, contracted and implemented.

Who are you?

To ensure your success in this role, we see that you have held previous P&L account responsibilities, have experience in building and sustaining customer relationships on an operational level and have experience from working with virtual teams. As you will be working with a local customer, language profficiency in Swedish and English are required.
 
You are currently a senior professional with 5-7 years of Service Delivery experience. You are a proactive and confident professional with excellent negotiating, interpersonal and communication skills. With your knowledge in areas such as Financial Management of projects & service, preparation of Bids and Tenders, Contract Adherence, Value Propositions and Risk Management, we believe you will be a great asset to us in delivering quality IT solutions to our customers.

Don't miss out on this opportunity to understand why and how we at Fujitsu are different

Welcome with your motivation letter and CV by clicking Apply below.

Are you our potential next SDM and want to know more about the role? Contact hiring manager Lars Kronblad at lars.kronblad@se.fujitsu.com

We decline all requests from recruitment agencies.

Ansök här
 

Om Fujitsu

Fujitsu i Sverige är en ledande leverantör av tjänster, lösningar och produkter inom IT och kommunikation. Fujitsu erbjuder outsourcing, konsulttjänster samt en heltäckande portfölj av IT-lösningar, såväl i Sverige och Norden som globalt. Svenska Fujitsu har närmare 1000 anställda och kontor över hela landet. Kunder finns inom såväl den privata som offentliga sektorn; bland annat inom bank och finans, detaljhandel, industri, telekom samt centrala myndigheter. Fujitsu Sverige är en del av Fujitsu-gruppen, ett av världens största IT-företag med 159 000 anställda globalt i över 100 länder och med huvudkontor i Tokyo, Japan. Fujitsu Limited (TSE:6702) rapporterade en konsoliderad intäkt på 4,8 biljoner yen (40 miljarder USD) för räkenskapsåret som avslutades den 31 mars 2016. För mer information vänligen besök: http://se.fujitsu.com
 
Information om tjänsten
Kontaktpersoner:
Sirak Zehaya
Sista ansökningsdag:
2017-10-25
Land - Placeringsort:
Kista
Anställningsgrad:
Heltid
Ansök här
Dela den här karriärmöjligheten!
 
 
 
 
Användningsvillkor    Sekretess    Kontakta oss  Copyright 2003 - 2013 FUJITSU